Refund Policy

At CoPure, your satisfaction is important to us. We stand behind the quality of our products and aim to keep our refund process simple, transparent, and fair. Please review the policy below before making a purchase.

Eligibility for Refunds

To qualify for a refund:

Refund requests must be initiated within 30 days of delivery.
Items must be unused, in original condition, and free from damage or excessive wear.
Products should be returned in their original packaging whenever possible.
All returns require prior approval from our support team.

How to Request a Refund

Email us at 📧 info@copure.store with your order number and a brief explanation of your request.
Wait for approval and return instructions before sending your item back.
Provide tracking information for the return shipment.
Once your return is received and inspected, your refund will be processed to the original payment method.

Non-Refundable Items

The following items are not eligible for refunds:

Used, damaged, or excessively worn products
Items returned after the 30-day return window
Returns sent without prior approval
Gift cards, complimentary items, or promotional gifts unless otherwise stated

Shipping & Return Costs

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
For orders that included free shipping, original shipping costs may be deducted from the refund amount where applicable.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us immediately at 📧 info@copure.store. We will work quickly to resolve the issue through a replacement or full refund when appropriate.

Refund Processing Time

Refunds are typically processed within 5–10 business days after the returned item has been received and inspected. Processing times may vary depending on your payment provider.

Policy Enforcement

CoPure reserves the right to deny refund requests that do not comply with this Refund Policy. All refund decisions are final once the return has been reviewed.